Privacy Policy
Last updated: March 6, 2026
1. Information We Collect
When you book a service or contact us, we may collect the following personal information:
- Personal details: Full name, email address, phone number.
- Travel information: Pickup/drop-off locations, dates, times, flight numbers, number of passengers.
- Payment information: Payment method used (we do not store credit card numbers).
- Communication records: WhatsApp messages, emails, and phone call logs related to your booking.
- Technical data: IP address, browser type, and device information when you visit our website.
2. How We Use Your Information
- To process and confirm your bookings.
- To communicate with you about your service (confirmations, reminders, updates).
- To monitor your flight status for airport pickups.
- To improve our services and customer experience.
- To send promotional offers only if you have opted in (you can unsubscribe at any time).
- To comply with legal obligations.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:
- With our drivers: Only the information necessary to complete your transfer (name, pickup location, flight details).
- Legal requirements: If required by law, regulation, or legal process.
- Service providers: Trusted third-party tools for payment processing or website analytics, under strict confidentiality agreements.
4. Data Security
- We use industry-standard security measures to protect your personal information.
- Our website uses SSL encryption for secure data transmission.
- Access to personal data is restricted to authorized personnel only.
- While we take every precaution, no method of transmission over the Internet is 100% secure.
5. Data Retention
- Booking records are retained for up to 2 years for operational and legal purposes.
- Communication records (WhatsApp, email) are retained for up to 1 year.
- You may request deletion of your personal data at any time by contacting us.
6. Cookies & Website Analytics
- Our website may use cookies to improve your browsing experience.
- We may use analytics tools (such as Google Analytics) to understand how visitors use our site.
- You can disable cookies in your browser settings at any time.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Opt out of marketing communications at any time.
- Lodge a complaint if you believe your data rights have been violated.
8. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. Bookings must be made by adults (18 years or older).
9. Contact
For privacy-related questions or data requests, contact us at:
Phone/WhatsApp: +1 (809) 939-1893
Email: info@expertdeals.com