Terms & Conditions

1. Service Agreement

By booking a transfer or any transportation service with Expert Deals Punta Cana ("the Company"), you agree to these Terms & Conditions. Our services include airport transfers, private transportation, tourist tours, and related transport services in the Dominican Republic.

2. Booking & Confirmation

• Reservations can be made via our website form, WhatsApp, phone, or email.
• A booking is considered confirmed only after you receive a written confirmation from us (via WhatsApp, email, or SMS).
• You must provide accurate information including full name, phone number, pickup date/time, pickup location, destination, number of passengers, and flight number (for airport pickups).
• Providing a valid flight number is mandatory for airport transfers so we can monitor your flight status.

3. Pricing & Payment

• All prices are quoted in US Dollars (USD) unless otherwise stated.
• Prices include the vehicle, professional driver, fuel, tolls, and basic insurance.
• We accept cash (USD and DOP), credit/debit cards, and bank transfers.
• Payment is due upon completion of the service unless a prepayment arrangement was agreed upon.
• Prices are fixed at the time of booking — no surge pricing or hidden fees.
• Additional stops or significant route changes may incur extra charges, which will be communicated and agreed upon before proceeding.

4. Cancellation Policy

• Free cancellation: You may cancel or modify your booking up to 24 hours before the scheduled pickup time at no charge.
• Late cancellation (less than 24 hours): A cancellation fee of 50% of the total service price may apply.
• No-show: If you do not show up at the agreed pickup location without prior notice, the full service amount may be charged.
• All cancellations must be communicated via WhatsApp or phone to be considered valid.

5. Flight Delays & Schedule Changes

• We monitor all flights in real-time. If your flight is delayed, your pickup will be automatically adjusted at no additional cost.
• If your flight is cancelled, please contact us as soon as possible to reschedule or cancel the transfer.
• For non-airport pickups, please inform us of any schedule changes at least 2 hours in advance.

6. Rescheduling

• You may reschedule your booking free of charge up to 12 hours before the original pickup time, subject to availability.
• Rescheduling requests made less than 12 hours before pickup are subject to availability and may incur a rescheduling fee.
• Contact us via WhatsApp or phone to reschedule.

7. Passenger Responsibilities

• Passengers must be at the designated pickup location at the agreed time. We provide a 15-minute grace period for non-airport pickups.
• The driver will attempt to contact you if you are not at the pickup point. After the grace period, the service may be considered a no-show.
• Passengers are responsible for all personal belongings. Expert Deals is not liable for lost or forgotten items, though we will make reasonable efforts to recover them.
• Smoking, consumption of illegal substances, and disruptive behavior are strictly prohibited in our vehicles.
• Passengers must wear seatbelts at all times during the ride.

8. Wait Time Policy

• Airport pickups: We wait up to 45 minutes after the flight lands (to account for immigration, customs, and baggage claim).
• Hotel/other pickups: A 15-minute grace period is provided from the scheduled pickup time.
• Additional wait time beyond these periods may be charged at $1 per minute.

9. Vehicle & Safety

• Our vehicles are fully insured, regularly maintained, and inspected for safety.
• Child seats and booster seats are available upon request at no extra charge.
• The Company reserves the right to refuse service to anyone who poses a threat to the safety of the driver, other passengers, or the vehicle.

10. Liability

• Expert Deals is not liable for delays caused by traffic, road conditions, weather, or other circumstances beyond our control.
• Our liability is limited to the value of the service booked.
• We carry full commercial vehicle insurance for passenger protection during the ride.

11. Contact

For questions about these terms, contact us at:
Phone/WhatsApp: +1 (809) 939-1893
Email: info@expertdeals.com