Help Center
Everything you need to know about booking and traveling with us
Need Immediate Help?
Our team responds within minutes. Reach out anytime — we're available 24/7.
How to Book a Transfer
Fill the Form
Complete the booking form on our website with your travel details, or contact us via WhatsApp.
Get Confirmation
We'll confirm your booking within 1 hour with all the details via WhatsApp or email.
Enjoy the Ride
Your driver will meet you at the agreed location with a name sign. Sit back, relax, and enjoy!
Common Topics
🛬 Airport Pickup — What to Expect
After you land and clear customs, look for your driver holding a sign with your name at the arrivals exit. If you can't find them, call or WhatsApp us immediately and we'll guide you.
We provide a 45-minute grace period after your flight lands to account for immigration and baggage. If your flight is delayed, your pickup is automatically adjusted — no action needed from you.
🔄 Rescheduling Your Transfer
You can reschedule for free if you notify us at least 12 hours before your pickup time. Changes with less than 12 hours notice are subject to availability and may have a small fee ($10–$20). Contact us via WhatsApp to reschedule.
❌ Cancelling a Booking
Cancel more than 24 hours in advance for a full refund. Between 12–24 hours, a 50% fee applies. Less than 12 hours or no-show, the full amount is charged. See our Refund Policy for details.
👶 Traveling with Children
We provide child seats and booster seats free of charge — just let us know when booking. Our vehicle has full air conditioning, seatbelts for all passengers, and plenty of space for strollers and gear.
🧳 Luggage & Personal Belongings
Our van has a large luggage compartment that accommodates multiple large suitcases. If you have oversized items (surfboards, golf clubs, etc.), let us know in advance so we can ensure enough space. We are not responsible for forgotten items, but we'll do our best to recover them.
💰 Payment & Pricing
We accept cash (USD and DOP), credit/debit cards, and bank transfers. Prices are fixed at booking — no surge pricing or hidden fees. Payment is typically collected upon completion of the service. Tips are appreciated but not required.
🌐 Service Coverage Area
We serve all of Punta Cana, Bávaro, Cap Cana, Uvero Alto, La Romana, and can arrange transfers to Santo Domingo and other destinations across the Dominican Republic. Contact us for pricing on long-distance transfers.